FAQs

Hey Cookie Cookie LLC is a licensed and insured home-based bakery located in Dawsonville, GA. Founded in 2021, we are now a full-time operation to support our family, currently offering luxury decorated cookies and cookie cakes. We also often do flash sales and Holiday themed cookies. So be on the lookout!

HCC prides ourselves on excellent customer service, including a stream-lined website experience and easy transaction process so you can get back to planning your event and back to your day where you are needed most. We use high quality ingredients and strive for ultimate customer satisfaction. For questions or comments, please email us.

As much notice as possible. I typically am booked a month or so out. For events around the holidays, I would try to have your order in at least two months in advance.

No, we have been servicing North Atlanta for years, and seeing your cookies for the first time in person is such a fun and special experience - for us and you! We do our best to match exact colors and designs, but we are not machines. We are perfectionists, but still human.

There is a certain element of creative freedom that is assumed when placing your order.

How It Works: Typically, customers share a copy of the invite/cake image/banner and tell us 2-3 elements they’d really like incorporated, and we take it from there. Inspiration photos are welcome to understand your style and aesthetic. We do not copy other artists and we do not do characters due to copyright.

To secure a spot on my calendar, full payment is due (via invoice or Venmo) when placing your order.

I make vanilla bean sugar cookies with royal icing. We also offer various classic cookies such as lemon sugar cookies and chocolate chip cookie cakes. All made from scratch, using high ingredients you can pronounce!

Sorry, I do NOT offer nut-free, gluten-free or vegan options at this time.

NO. Cookies are made in a home kitchen that may also process food allergens such as peanuts, soy, eggs, wheat, dairy, gluten, and nuts.

All cookies come individually wrapped and heat sealed for freshness. They will last up to two weeks heat sealed. This is part of our service, and not an additional charge.

Local delivery is available for a fee. Pickup is free. I do not ship cookies outside of Georgia, per Georgia Cottage Law.

Ordering:

After an ordered is submitted I will respond within 24 hours. Once an ordered is agreed upon, an invoice will be sent to pay in full. Orders are not added to my calendar unless full payment has been made. You have 24 hours to pay the invoice. Once payment has been received, no refunds will be provided.

Rush Orders:

A 25% rush order fee will be charged if the order is taken and due in less than 10 days from the pickup date.

Picking up your order:

Order pickup is available in a few locations. Orders are available for pickup typically on Saturday mornings. A location and time will be agreed upon for pickup before confirming your order.

Allergens:

Cookies are made in a home kitchen that may also process food allergens such as peanuts, soy, eggs, wheat, dairy, gluten, and nuts.