For Custom Cookie Orders or Classic Treats Orders:
Hey Cookie Cookie requires a minimum 14 days written notice (email or text) prior to the scheduled pickup date for a full refund. No refunds will be given for cancellations within 14 days or less from pickup date. If less than 14 days, your order will be canceled and no refunds will be given.
For holiday orders (including holiday pre-sales and event pre-sales) or rush orders:
No refunds or credits will be issued on rush orders or on holidays orders. If you fail to pickup your order at an event/market or your pre-sale order, your money will be forfeited and your order will be cancelled.
For all orders:
Hey Cookie Cookie is a full-time cookie and treats operation. In order to provide for our family and properly serve a large area in North Atlanta, we must be punctual to all customers, and we expect the same in return. We pride ourselves on providing top tier customer service. We ask that you please be respectful of our time.
If you fail to pickup your order at the designated slot, you must contact me to reschedule for pickup within 24 hours. After 24 hours, your items will be resold or donated, and no refunds will be given.
Thank you for your cooperation.